With all that functionality, it's no surprise that more than half of MSPs consider their RMM to be their most critical application. In addition to these core capabilities, RMMs are also commonly used to deploy and actively manage third-party endpoint security products and backup solutions.
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Automating routine IT management: RMM software unlocks the ability to streamline workflows and automate a wide variety of common IT tasks, from installing patches to running scripts to creating and responding to tickets with predetermined policies and actions.Behind-the-scenes remote maintenance and remediation: With RMM software, technicians can deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.IT pros can be alerted to potential issues before they become disruptive problems, create automated workflows to deal with those alerts, and generate reports that provide clear visibility into network activity, asset inventory, compliance, and the direct value of IT support. Real-time remote monitoring and alerting: RMM solutions can monitor the health and performance of individual systems and entire networks 24/7.
RMM solutions offer an array of functionality, but in essence IT pros use them to get three core jobs done: With workforces becoming increasingly distributed, however, it's also becoming more and more common to see internal IT departments also utilizing RMM tools. These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support. RMM solutions are most widely used by managed services providers (MSPs). RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health and b) perform various remote IT management tasks on them without disruption.
RMM is short for remote monitoring and management.
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